Key Responsibilities
Manage and support MFT platforms (Axway Secure Transport and/or IBM Sterling Integrator)
Configure and maintain file transfer protocols (SFTP, AS2, FTPS, HTTPS)
Lead end-to-end partner onboarding, including:
o Connectivity setup
o Trading partner configuration
o File routing and validation
o Testing and production deployment
Ensure secure data exchange in compliance with enterprise and regulatory (HIPAA) standards
Monitor file transfers, troubleshoot failures, and ensure SLA adherence
Perform incident management and resolution (ServiceNow) with focus on reducing MTTR
Build and enhance monitoring, alerting, and logging for proactive issue detection
Collaborate with business and technical teams to support data exchange requirements
Drive automation of onboarding and operational processes (COLA initiatives) to reduce manual effort
Support continuous improvement in reliability, performance, and scalability of MFT operations
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Required Qualifications
Hands-on experience with MFT tools (Axway Secure Transport and/or IBM Sterling Integrator)
Strong knowledge of SFTP, AS2, and other file transfer protocols
Hands-on experience with IBM Transformation Extender (ITX), ITX Advanced (ITXA), and/or Sterling Integrator Mapping tools.
Strong experience designing and supporting complex data transformations between multiple file formats, including EDI, XML, JSON, CSV, and Fixed-Length files
Understanding of EDI transaction sets and data mapping concepts
Experience with partner onboarding and production support environments
Understanding of EDI transactions (X12) and secure data exchange
Familiarity with ServiceNow or similar ticketing tools
Strong troubleshooting and problem-solving skills
Experience working in Agile environments
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Preferred Qualifications
Experience in healthcare data exchange / HIPAA compliance
Knowledge of automation frameworks and scripting for onboarding
Exposure to cloud-integrated MFT solutions (Azure/Google Cloud Platform)
Understanding of SLA-driven operations and monitoring frameworks
