Lead Business Analyst - Marketing & Finance Applications

Vail Resorts is hiring a Lead Business Analyst for its Resort Application Development Marketing & Finance team. The role leads day-to-day analysis and quality practices while supporting, improving, and maintaining applications and integrations for resort sales, payments, campaigns, and financial data.

Responsibilities:

• Lead the team day to day: Run the daily stand-up, help organize and prioritize the team's workload, and lead technical working sessions with the group. Mentor and coach Business Analysts and QA Analysts, set and model best practices, and act as a trusted advisor and subject matter expert for MarFin applications. (This is a functional lead role with no direct reports.)
• Own production support and incidents: Lead triage, troubleshooting, root cause analysis and stakeholder communication. Take part in the on-call rotation. Use SQL extensively to investigate issues, analyze data anomalies and validate fixes
• Deliver enhancements: Gather and document requirements, write and refine Jira stories with clear acceptance criteria, and help prioritize the backlog with business and IT partners
• Analyze integrations and systems: Trace behavior across databases, APIs, integration platforms and batch jobs, in both legacy and cloud-hosted environments. Support deployment and configuration activities
• Champion quality: Plan and perform QA, UAT and regression testing, validate releases in production, and run stakeholder demos
• Support batch, reporting and data operations: Support scheduled jobs, ETL, reporting, reconciliations and financial data investigations
• Drive continuous improvement: Identify and lead work that improves stability, performance and automation and that reduces technical debt

Requirements:

• At least 18 years of age
• Advanced SQL: writing queries, reading stored procedures & troubleshooting scripts, and analyzing data in relational databases (SQL Server preferred)
• Bachelor's degree in Information Systems, Computer Science or a related field, or equivalent practical experience
• 5+ years of experience as a Business, Systems or Application Analyst
• Experience leading production support and incident resolution for enterprise applications
• Ability to analyze behavior across databases, integrations, APIs and cloud-hosted services
• Strong experience gathering, documenting and refining business and functional requirements
• Experience with QA, regression and user acceptance testing
• Solid understanding of the SDLC and Agile delivery
• Exceptional written and verbal communication with technical and non-technical audiences
• Hands-on experience with:

• SQL Server Management Studio (SSMS)
• API testing tools such as Postman
• Scheduling and ETL tools such as ActiveBatch or SSIS
• SSRS or similar reporting tools
• Monitoring and observability tools such as Dynatrace or Splunk
• Jira and Confluence

• Leadership and mentoring: running stand-ups, organizing workload and facilitating technical sessions
• Clear communication with technical and non-technical audiences
• Complex problem solving and analytical thinking
• Adaptability, prioritization and time management
• Comfort with ambiguity
• Resilience and a solution focus during production incidents
• Self-starter with a growth mindset and curiosity about new technology, AI and automation
• Experience with point-of-sale, payments, retail, hospitality or resort systems
• Ability to read C#/.NET code to support investigation
• Experience with Microsoft Azure or other cloud platforms
• Exposure to release tooling such as Octopus Deploy and LaunchDarkly (feature flags)
• Knowledge of PCI and SOX compliance
• Experience automated test cases
• Familiarity with integration platforms such as SnapLogic, MuleSoft or Boomi
• Experience applying AI, process automation or intelligent workflows to improve operations