Customer Service Agent

FreedomRoads, LLC is hiring a Customer Service Agent to handle inbound calls about RV use and service. The role focuses on documenting customer concerns, routing calls appropriately, and resolving issues while providing high-quality customer service.

Responsibilities:

• You are responsible for the intake of customer complaints, logging accurate records of conversations, and appropriately routing customer calls that come into the organization through inbound call center
• You are good listener and seek to understand the full scope of a customer's issue, challenge, or concern
• You are tough enough to maintain the level of professionalism our customers and members deserve
• Provide exemplary customer service on every customer engagement
• This fully remote, full-time (40 hour per week) position allows you to work a flexible schedule to include evenings and weekends. Hours of operation are Monday -- Friday, 8:00am -- 8:00pm and weekends 9:00am -- 6:00pm
• One week, onsite, training required at our Lincolnshire, IL office upon start date

Requirements:

• High school diploma or working towards diploma, GED or equivalent
• Ability to communicate, both verbally and written, clearly and concisely in English
• 2 to 4 years of experience with customer service or complaint resolution
• Bilingual abilities
• Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products; ability to learn new software as needed
• Minimum of 45-50WPM
• Experience working in Salesforce or other enterprise level CRM systems
• Have a passion for the outdoors with personal experience and proven knowledge participating in outside activities like RVing, Camping, etc
• Proven ability to engage customers and deliver unparalleled customer service every day
• possess a positive, can-do attitude and enjoy connecting and interacting with customers