Senior Engineer

GenServe provides generator maintenance, repair, sales, and power-system services. The Senior Engineer supports Systems Integration projects by coordinating engineering design and field execution, assisting with technical planning and customer delivery, and ensuring project quality and closeout.

Responsibilities:

• Coordinate Systems Integration personnel, manage site schedules, and provide direct site support to field engineers and switchgear technicians across active projects
• Support the sales team with quotes, technical recommendations, and engineering guidance prior to purchase order. Collaborate with the Director of Engineering & Technical Development on Scope of Work development and technical feasibility review
• Coordinate with third-party engineering firms and equipment vendors to align on technical requirements, submittals, and delivery schedules across concurrent projects
• Manage pre- and post-project communication with customers, ensuring clarity on scope, schedule, and deliverables. Prepare and deliver customer training materials upon project completion
• Review and approve final project documentation. Oversee project closeout in accordance with GenServe's quality standards and customer contract requirements
• Review final project costs and gross profit with the Accounting Coordinator. Identify variances from estimate and contribute to cost data that improves future quoting accuracy
• Serve as a technical escalation resource for field specialists on complex switchgear, ATS, controls, and protection relay issues. Escalate to the Director of Engineering & Technical Development when specialist-level intervention is required

Requirements:

• Understands testing to NETA requirements
• Demonstrated experience in inspection, testing, and retrofit of low and medium voltage power equipment
• In-depth knowledge of manual and paralleling switchgear operations and Automatic Transfer Switches
• Minimum 15 years of switchgear/ATS experience, or an Electrical Engineering degree (or similar) with a minimum of 10 years of switchgear/ATS experience
• Understands mechanical, electrical, and controls concepts and knows how to apply them to the design of new systems
• Competent with detailed specifications and able to extrapolate data to develop optimal customer solutions
• Completed 2-year AAS/AS in Instrumentation Technology or equivalent technical program, or equivalent combination of education and field experience
• Communicates openly, willingly asks questions, and actively supports colleagues in the field and across the division
• Creative approach to customer challenges; motivated to develop customized solutions that fit real-world operational constraints
• High focus and discipline in execution; driven to meet project goals, schedules, and financial targets
• Infectious positive attitude; customer-focused and approachable in all interactions with clients, team members, and field personnel
• Professional written and verbal communication skills; able to manage multiple concurrent project communications without loss of detail
• IR Scan Certification preferred