DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.

QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).

Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.

Job Title: Quality Assurance Analyst

Location: Columbia, SC

Duration: 12 Months

Scope of the project:

This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of a software implementation within an internal business program area. Position will interface with the project manager, project sponsor, vendor and internal project staff. Will be responsible for recording problems and opening helpdesk tickets on the software vendor ticketing system. Will look for any areas where modifications or changes could be made to the software to meet or substantially improve the program area functionality. This position will assist the internal staff using the product in mapping a complex spreadsheet to the software data fields for the business functions and looking for opportunities to make improvements in internal processes and procedures as well as opportunities to improve the consumer satisfaction within the program area. This position will also work with subject matter experts with the program area to identify pain points within the software that may need to be addressed by modifications. This position will be working with software vendor and internal staff to recommend improvements to business processes, procedures and software functionality.

Daily Duties / Responsibilities:

Business Process – Software mapping
Business Process Review, Propose business Process and procedure improvements
Enterprise Software Review, Quality Assurance analysis
Working with staff on resolving pain points with enterprise software functionality, daily reporting and tracking of helpdesk tickets
Propose enterprise Software Improvements and modifications
Liaison between agency project manager, software vendor, agency program area staff
provide Presentations, documentation, correspondence, reports for use as software change orders and/or statements of work for modifications to software
Provide documentation and training for any recommended changes to business processes

Required Skills (rank in order of Importance):

6+ Years of Experience as a Quality Analyst
3+ Years of State Government Experience
3+ Years of Experience with Emphasys
3+ Years of Experience with HDS
6+ Years of Experience with Data Mapping
6+ Years of Experience with Business Process Testing & Improvement
6+ Years of Experience with Process & Procedure Documentation
6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests

Preferred Skills (rank in order of Importance):

Experience with End User Support

Additional Skills

Oral and written communication skills
Interpersonal, consultative, presentation & Facilitation skills
Analytical thinking and problem solving
Detail oriented, accurate and Organized
Knowledge of business structure
Stakeholder analysis and reporting
Problem solving and attention to detail
Customer service and assessing customer support needs
Teamwork
Ability to learn new software/hardware and troubleshooting
Organization and documentation
Asset management
Identifying process improvements
Prioritizing and scheduling
Time management
Clear and concise email and reports
Work independently while following established procedures and guidelines

Required Education: High School

Quality Assurance Analyst

Key skills

About this role