Technical Support Engineer

CHC Navigation is hiring a Technical Support Engineer to ensure partners and enterprise customers can successfully demonstrate, install, and use its products and solutions. The role provides technical support, training, onboarding, troubleshooting, and sales support, while developing partner relationships and coordinating demos and on-site training.

Responsibilities:

• In this role, your primary responsibility will be to ensure our partners and enterprise customers are successfully trained to demonstrate, install, and flawlessly use CHCNAV products and solutions
• As a technical support engineer, you are also responsible for answering any technical questions , issues and requests
• Provide fast and efficient customer service to business partners, dealers , and enterprise customers
• Ensure successful onboarding of new partners, reseller and customers from both a hardware and software perspective
• Support sales colleagues with the technical details as a technical expert
• Arrange on-site tests, demos or trainings
• Develop and manage the relationship with resellers and partners, being accountable for their updates and technical requests to improve their experience and retention
• Perform problem analysis resulting in resolution of product-related problems, including the follow-up, testing, troubleshooting, and the identification of bugs and enhancements
• Approach different construction related agencies and institutes for possible cooperation, certificates, technical documentations or licenses, permissions
• Be up-to-date with the latest digital construction related technologies and competitors
• Build and update training materials and how-to user guides
• Work well in a team environment that spans across different time zones

Requirements:

• Bachelor or master's degree in engineering, preferably in Surveying or GNSS
• Minimum 3 years of technical customer service /support experience in relevant industries (digital construction, building construction)
• Possesses strong communication skills, both verbal and written
• Proficient in presenting and public speaking , including technical training and demonstrations
• Experience with Microsoft applications & comfortable learning new computer applications
• Possess strong problem -solving skills
• Excellent analytical skills combined with impeccable business judgment
• Friendly but professional presence to build trust in our partners
• Reliable and responsible personality to keep the trust
• Fluent in English
• with a proven track record in managing million-scale projects