Training Support Staff-II (Customer Service)

Beck Institute for Cognitive Behavior Therapy is seeking Training Support Staff-II (Customer Service) to support live and virtual professional training events. The role assists trainees and presenters during events and provides prompt customer service by email and phone, documenting correspondence in Salesforce.

Responsibilities:

• Monitor the training event chat; respond to/redirect trainee inquiries as applicable
• Troubleshoot low complexity tech issues for trainees and faculty/presenters
• Mute/unmute trainees
• Start/stop/manage breakout rooms
• Provide prompt, professional, and courteous customer service, via email and phone, using Salesforce to track and document all correspondence

Requirements:

• Outstanding interpersonal, verbal/written communication and keen listening skills
• A high degree of availability
• Reliable internet
• Experience with, or at a minimum, familiarity with videoconferencing applications
• A willingness and ability to engage in extensive screentime
• Availability to start no later than January 1, 2027
• Psychology background or familiarity with CBT
• Experience with Salesforce