Product Manager, Consumer & Mobile Applications

SunStrong Management is hiring a Product Manager to lead the vision, roadmap, and execution of its homeowner-facing mobile and web applications. The role focuses on unifying and evolving legacy apps while delivering customer self-service for care, payments, field service, and energy-system monitoring.

Responsibilities:

• Own the product vision, strategy, and multi-quarter roadmap for SunStrong's homeowner-facing mobile and web applications, and defend the sequencing to executive stakeholders and operating teams
• Define the end-to-end homeowner experience across care, payment, service, and monitoring, so that the product feels like one SunStrong rather than a collection of inherited parts
• Inventory the inherited consumer apps from bankrupt providers — what each does, who still uses it, what it costs to run, and what risk it carries — and decide which to sustain, migrate, consolidate, or retire
• Plan and lead customer migrations that preserve trust: account and credential continuity, payment-method and autopay transfers, communication plans, store listing and release management, and clear sunset dates
• Evaluate build, buy, and partner options for the target platform, and document the recommendation, its basis, and the operating cost of each path
• Deliver elegant self-service for customer care, including account management, case creation and status, knowledge and guided troubleshooting, and handoff to an agent when the app cannot resolve the issue
• Deliver bill pay and billing transparency: invoices, payment methods, autopay, payment plans, and delinquency communications that are clear, compliant, and respectful of the customer
• Deliver field service requests end to end: request, scheduling, technician tracking, and resolution, integrated with the Field Service and Salesforce teams
• Define independent monitoring for homeowners' own generation and storage assets, working with Fleet Telemetry so that production, system health, and alerts are accurate and are not tied to any single OEM portal
• Define and own the metrics this product is accountable for: monthly active users, legacy-to-SunStrong migration rate, self-service resolution and call-deflection rate, on-time payment and autopay adoption, field-service request completion, app store rating, crash-free sessions, and cost to serve
• Instrument features before launch, run experiments, and report on realized value after release rather than only on delivery
• Run continuous discovery with homeowners, customer care agents, and field technicians, and bring evidence rather than opinion to prioritization debates
• Serve as the connective tissue between Customer Care, Servicing and Collections, Field Service Operations, Fleet Telemetry, Engineering, Design, Legal and Compliance, and external vendors
• Ensure the products meet the obligations attached to consumer servicing: PCI-DSS for payment handling, consumer privacy and consent, accessibility, FDCPA and UDAAP considerations in collections communications, and app store policy requirements
• Write requirements engineers can build from on the first pass, own launch readiness including data migration, testing, support training, and adoption, and communicate trade-offs clearly to audiences from customer care agents to the executive team

Requirements:

• 6+ years in product management, owning consumer-facing software products end to end — discovery through launch and iteration
• 3+ years owning native mobile applications (iOS and Android) in production, including app store release management, versioning, and the day-to-day realities of supporting a live consumer user base
• Demonstrated experience with transactional consumer flows such as account management, payments or billing, and customer support, where accuracy and trust matter as much as polish
• Experience migrating, consolidating, or sunsetting applications or platforms — moving real users from an old product to a new one without losing them
• Strong analytical skills: SQL fluency, product analytics, and experimentation, with the habit of defining success metrics before building
• Excellent written and verbal communication, with the ability to move between engineering detail and executive summary without losing either audience
• A track record of leading cross-functional initiatives to completion and earning followership without formal authority
• Experience in solar, distributed energy, utilities, telecom, or another business with a large installed base and a field service component
• Experience building monitoring or device-data experiences for consumers, including production dashboards, alerting, and connected-device or IoT applications
• Experience in consumer financial services or fintech subject to payments and collections regulation (PCI-DSS, FDCPA, UDAAP, state requirements)
• Experience integrating customer-facing apps with Salesforce Field Service and Service Cloud, billing, ERP, or payments platforms
• Experience integrating products and customers following an acquisition or portfolio transition
• Familiarity with accessibility standards (WCAG), design systems, and applying AI to customer self-service, such as guided troubleshooting and agent handoff
• Bachelor's degree in business, engineering, computer science, design, or a related field; advanced degree welcome but not required