Cybersecurity Customer Trust Program Manager

Blue Yonder is seeking a Cybersecurity Customer Trust Program Manager to support and deliver its Security Communications program. The role develops cybersecurity communications and training, coordinates customer-facing incident communications, and tracks program progress and health.

Responsibilities:

• Support and coordinate communication initiatives that strengthen customer trust and security transparency
• Develop and deliver clear technical and non-technical communications, training, and educational materials related to incident response, security awareness, and other cybersecurity topics
• Aggregate data from multiple sources to enable effective decision-making
• Advise on communications strategy, manage unpredictable issues, and address blockers
• Drive continuous improvement by embracing new tools, strategies, and processes
• Track, analyze, and report on progress against goals and overall program health

Requirements:

• 5+ years of program management or professional consulting experience
• Direct experience developing and delivering training or educational content related to incident response, security awareness, or other cybersecurity topics
• Proven ability to partner cross-functionally with technical and non-technical teams, including presales, sales, and customer account teams, to clearly explain the organization's security posture
• Experience supporting customer-facing communications during security events or incidents, including partnering with account teams on sensitive or challenging customer calls
• Bachelor's degree in Communications, Business Management, Computer Science or related field
• Experience in IT security and/or cloud technology (e.g., incident response, security operations, public relations)
• Ability to communicate complex topics effectively and exercise high judgment under pressure
• Experience using data and metrics to identify and drive improvements