Enterprise Resource Planning Product Manager (Information Systems Analyst, Principal - Generalist)

The City of Portland is seeking an Enterprise Resource Planning (ERP) Product Manager to guide the vision, roadmap, and lifecycle of ERP capabilities supporting Finance, Procurement, Human Capital Management, and Reporting and Analytics. The role leads ERP transformation and collaborates with business partners, technical teams, vendors, and users to deliver reliable, accessible, user-centered solutions aligned with City priorities.

Responsibilities:

• Develop and maintain multiyear ERP product vision, strategy, and roadmap aligned with City priorities, business needs, and citywide technology goals
• Lead product planning for implementations, migrations, integrations, and module deployments, balancing business continuity and opportunities to modernize
• Lead discovery, design, and blueprinting workshops with Finance, Procurement, Human Resources, and other partners to capture, validate, and prioritize requirements
• Maintain product backlogs, define opportunities with technical teams, and make informed tradeoffs based on value, usability, technical feasibility, cost, risk, and available resources
• Guide products through design, build, testing, deployment, and continuous improvement using iterative practices. Partner with delivery leads to address risks and dependencies
• Partner with security, audit, and technical teams to ensure ERP products meet enterprise governance, security authorization, and audit requirements
• Use interviews, journey maps, service blueprints, usability testing, and feedback to improve workflows and incorporate accessibility and equity into product decisions
• Establish and track product outcomes, implementation milestones, service-level agreements, and key performance indicators to evaluate adoption, migration success, support performance, and business value
• Communicate product priorities, scope, progress, and outcomes clearly to technical and nontechnical audiences, helping partners reach decisions across organizational boundaries

Requirements:

• Experience managing digital products, enterprise platforms, or ERP services through progressively responsible roles, including at least 5 years of product management experience for ERPs or similar size and scale enterprise technology portfolios and at least two years responsibility for product strategy, vision, roadmaps, prioritization, and delivery
• Experience leading multidisciplinary teams through iterative product planning and delivery using Agile, Scrum, SAP Activate methodology, or other iterative frameworks, including coordinating work across business, engineering, design, data, operations, and vendor teams
• Experience developing product visions, strategies, roadmaps, and prioritized backlogs, building alignment among technical and nontechnical stakeholders, and making tradeoff decisions based on business objectives, user needs, technical feasibility, cost, risk, and resources
• Experience applying or incorporating user research, service design, usability testing, analytics, stakeholder feedback, or other qualitative and quantitative evidence to identify needs, validate assumptions, and inform product decisions to inform product decisions, establish measurable outcomes and service performance indicators, and guide continuous improvement with attention to accessibility and equity
• Experience establishing measurable product or service outcomes and using performance data, user feedback, and operational measures to evaluate effectiveness and guide continuous improvement
• Experience supporting SAP S/4HANA implementations or migrations and applying working knowledge of SAP business domains such as Finance, Procurement, Human Resources, or Reporting and Analytics, including related solutions such as Ariba or Success Factors
• Experience supporting enterprise system integration or cloud migration using SAP integration and data capabilities, such as SAP Business Technology Platform (BTP), SAP Integration Suite, Cloud Platform Integration, SAP Business Data Cloud, or data extraction pipelines, while addressing governance, security authorization, and audit requirements
• Experience managing an enterprise digital product, platform, or shared service used across multiple departments or business units, including responsibility for governance, adoption, integrations, and continuous improvement
• Experience leading product implementation in public sector or other complex organizations where authority, resources and decision-making are distributed across multiple teams
• Experience coordinating ERP capabilities across Finance, Procurement, Human Capital Management, and Reporting and Analytics to improve business processes and the user experience
• Experience supporting organizational change, user training, and communications to prepare staff for ERP implementations, migrations, or significant system updates
• Relevant SAP certification, such as SAP S/4HANA, SAP Activate, or certification in a related SAP functional area