Senior Staff Product Manager (AI Software Factory)

Housecall Pro provides software and business solutions that help home service professionals streamline operations and grow their businesses. The Senior Staff Product Manager will set the strategy and lead execution for shared AI software delivery systems, partnering with Engineering and cross-functional teams to improve development speed, quality, reliability, security, and adoption.

Responsibilities:

• Set the vision, strategy, and roadmap for the AI Software Factory, including what to test, scale, standardize, retire, or not build
• Understand needs across product and engineering teams, separate shared problems from individual requests, and prioritize the work that will create the most leverage across HCP
• Work with Engineering to shape product and technical direction, resolve complex tradeoffs, and align Product, Engineering, Security, and other teams around clear decisions
• Define meaningful measures for software delivery speed, quality, reliability, cost, and adoption, and connect those measures to customer and business outcomes
• Drive adoption of new tools and ways of working across teams, using feedback and evidence to improve the platform and change direction when needed

Requirements:

• 8+ years of product management experience, with a proven track record of setting strategy and delivering complex technical or platform products across multiple teams
• Proven experience setting direction for a developer or internal platform and driving adoption across multiple teams
• Demonstrated ability to lead complex, cross-team work and make decisions without relying on formal authority
• Hands-on experience building and shipping AI or agentic tools for engineers or internal users, including designing and running evaluations of agent behavior and work quality
• Technical fluency across APIs, architecture, data, reliability, security, and technical tradeoffs, with the ability to engage credibly with senior engineers
• Bachelor's degree in a related field or equivalent work experience
• Strong platform judgment, including knowing where consistency creates value, where flexibility matters, and when not to build a platform solution
• Curiosity, urgency, and a track record of learning quickly in unfamiliar or fast-changing areas
• Ability to move between long-term strategy and the technical details required to make strong product decisions
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• Personal resilience to learn from scratch, and successfully thrive in ambiguity
• A background in software engineering is highly preferred