Director of Product Management (MSP)

Fixify is building an AI-native IT automation platform for managed service providers. The Director of Product Management will own the MSP product strategy and roadmap, guide integrations and automation priorities, and shape pricing and launches. The role also involves working directly with MSP customers and building the product team.

Responsibilities:

• Own our MSP product strategy and keep it grounded in market research, customer insights, and competitive analysis
• Define what success looks like, measure adoption, operational impact, and business results, while being candid about what's working and what isn't
• Drive our integration roadmap across the PSA and RMM platforms our MSP partners run on
• Work with Operations to identify the highest-volume, highest-cost work and prioritize the automation that reduces cost-to-serve without degrading service quality
• Get out and talk to MSPs, run customer interviews, join sales calls, dig into wins and losses, and learn directly from our partners
• Shape pricing and packaging decisions using business cases, customer insights and unit economics
• Partner with Marketing, Sales, and Customer Success to bring products to market in ways that resonate with MSP buyers and drive adoption
• Hire, coach, and develop product managers as the team grows
• Build a product development process with Engineering that balances speed and quality, from clear requirements and rapid releases to resolving customer issues

Requirements:

• 8+ years of product management experience, including at least 3 years building products sold to or through MSPs
• A deep understanding of how MSPs make money, how they deliver services where margins quietly evaporate
• Experience leading people, ideally product managers, although we'll also consider leadership experience in Engineering, technical, or Operations teams
• Experience taking AI or LLM-based features into production, or a strong understanding of what it takes to do it well
• Familiarity with the MSP technology ecosystem, including PSA, RMM, and IT documentation platforms
• Hands-on experience with platforms like ConnectWise, Autotask/Datto, HaloPSA, N-able, NinjaOne, and Kaseya is a plus
• Experience working at an MSP or IT service provider is a plus
• Experience building technology-enabled service products where automation directly improves gross margin is a plus