General Manager, Customer Business Unit

Celestica is hiring a General Manager to lead strategic customer accounts in its Connectivity and Cloud Solutions business. The role is accountable for profitable portfolio growth, customer relationships, business development, commercial negotiations, and cross-functional execution of customer strategies.

Responsibilities:

• Global strategic business interface for a major strategic account within Global Accounts
• Account and engagement strategies to drive three year growth plans
• Portfolio profitability and financial performance – engages with operations, supply chain, and engineering to drive business decisions and execute on customer requirements
• Identifying customer needs and expectations and opportunities for growth
• New business development – identifies and enters new markets, customers and solutions
• Directs sales and growth staff to create solutions and strategies for business awards
• Commercial strategy and contracts negotiation
• Overall Customer Satisfaction
• Develops executive level internal and external presentations and communications to influence outcomes at Celestica and with the customer. Internally promotes and get approval for customer solutions
• Customer relationship management (issues, projects, escalations, etc.)
• New business development (Growth/bookings, RFP/RFQs, P&L analysis, solution development, CRM, etc.)
• Internal metrics review and action through cross-functional leadership (Revenue, Inventory, GM, EBIAT, ROIC and Customer satisfaction)
• Business continuity planning, IT and physical site security requirements from the customer, sustainability and green initiative requirements, etc. are also part of the total solution to the customer
• Commercial mgmt. support (contracts, reconciliation claims and pricing)
• Customer and Celestica technology roadmaps, forecasting, future needs assessments and internal alignment to ensure we can meet those needs
• Customer manufacturing and services site visit support
• Develop and maintain an account Strategic Plans along with key stakeholders internally

Requirements:

• Executive Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Operations and supply chain experience
• Financial and Business Acumen
• Understanding of Data Analytics
• Commercial Skills - Contracts, Financials, Quotations
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading through
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica's capabilities, offerings, sites, and key functional teams
• Twelve-plus years plus of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or related electronics field in sales/BD or account management roles
• Bachelor's degree in a related field or consideration of an equivalent combination of education and experience
• Educational Requirements may vary by Geography