Senior Product Manager

Tebra is hiring a Senior Product Manager for its Patient Experience portfolio. The role owns product strategy and execution, leading cross-functional teams to improve patient-practice connections, reduce administrative work, and deliver measurable customer and business outcomes, including through practical AI use.

Responsibilities:

• Define and design features on one or more of Tebra’s core products that solve customer problems
• Drive Message Center forward as a core Patient Experience product, improving patient and practice communication while partnering with Engineering, Legal, and Operations on application-to-person (A2P) messaging compliance, registration, consent, and delivery reliability
• Identify where AI and automation can reduce practice staff effort or improve patient interactions. Use approved AI tools to synthesize research, explore solutions, build working prototypes, and test assumptions while validating outputs and protecting confidential data
• Partner with technical teams to define AI quality measures, representative evaluation cases, human review and fallback paths, and launch criteria. Balance usefulness and accuracy with privacy, latency, and cost
• Perform market research, including defining and analyzing customer segments, reviewing industry research reports, assessing strengths and weaknesses of competitors, determining needs of different specialties, and studying pricing and packaging options
• Collaborating cross-functionally to design features and processes for Tebra’s platform and customer experience
• Research product positioning and provide recommendations to Product Marketing
• Collecting feedback by reviewing customer support issues, administering user acceptance tests, reviewing sales win/loss data, and visiting customers to study product interaction in their natural environment
• Preparing software design plans including product specifications, use case documentation, and user interface wireframes
• Managing the customer experience roadmap, including documenting product strategy and owning the feature backlog
• Analyze and prepare product usage reports on key product features and provide recommendations for the product roadmap
• Stay current on industry-related regulatory and compliance requirements that pertain to healthcare technology

Requirements:

• Must have 5+ years of experience in product, focused on software applications
• Hands-on experience using generative AI in product work, with examples of prototypes, experiments, or workflow improvements that helped a team learn or deliver faster
• Working knowledge of large language models, prompting, retrieval, and agentic workflows, including their limitations
• You can collaborate with technical partners on evaluations, human oversight, privacy, and responsible use
• Demonstrated success with customer-facing products, complex workflows, and product strategy, with the ability to understand patient and independent practice needs
• Proven track record as product manager at a successful B2B SaaS / Cloud software business with agile product management experience
• Proven track record of executing complex product initiatives and processes with multiple stakeholders at senior and junior levels
• Superior analytical and problem solving skills, with demonstrated analytical rigor, attention to detail, and the ability to structure and analyze sophisticated financial modeling
• A flexible and creative thinker with the ability to define business trade-offs, generate out-of-the-box solutions and move through ambiguity
• Experience shipping and evaluating an AI-powered product capability in production is preferred
• Prior experience developing products in the healthcare industry is preferred