HR Business Partner

Pantheon is hiring an HR Business Partner to support its Go-to-Market leaders and managers in building effective teams and addressing people challenges. The role provides practical guidance and hands-on support across workforce planning, manager coaching, employee relations, talent processes, and team changes.

Responsibilities:

• Partner with GTM leaders on team structure, workforce planning, and talent decisions. Understand the business need, offer practical advice, and help put decisions into action
• Build a workable process when there isn’t one. Ask questions, identify what’s needed, and create a simple approach that solves the problem without adding unnecessary complexity. Builds first and refine as you go, including using AI and automation to move faster, instead of waiting for a perfect process or for direction
• Help solve people issues across the U.S., Canada, EMEA, India, and the Philippines. Work through regional differences and bring in local or internal expertise when needed
• Coach managers on feedback, performance, engagement, and team effectiveness, with guidance they can use in real conversations and decisions
• Keep performance and talent processes moving—from preparing for talent discussions to helping managers with development plans and following up on commitments
• Own day-to-day employee matters and independently lead complex employee relations cases, investigations, and reorg related situations, partnering with Legal and People colleagues for expertise and risk perspective
• Help design and lead team changes and people projects from planning through implementation, including the communication and engagement approach that brings leaders and employees along. Stay involved in the practical work, like research, documentation, communications, coordination, and follow-up, not just the recommendation
• Use people data, employee feedback, and AI tools to understand what’s happening, identify what needs attention, and recommend actions that support team and business goals
• Work closely with People colleagues and business leaders, sharing context and contributing across team priorities as needs change

Requirements:

• This is a remote role but applicants should be based in east coast or central time zone
• 3-5 years progressive experience in Human Resources, including experience supporting managers and leaders in an HRBP role
• Practical knowledge of employee relations, performance management, manager coaching, and core HR practices
• Ability to build trusted working relationships, listen carefully, and handle sensitive information with discretion
• Sound judgment in applying policies and guidance; confidence to resolve routine matters and recognize when to seek advice or escalate
• Clear written and verbal communication, including the ability to adapt messages for different audiences
• Comfort using people data and employee feedback to understand issues and support recommendations
• Collaborative approach and ability to work across teams in a changing, matrixed environment
• Comfort pivoting as priorities change. When something doesn't exist, you build it or find a solution together with others rather than waiting for a playbook
• Experience in a SaaS or technology company, or in a fast-moving, distributed organization
• Previous experience working with GTM teams
• A bachelor's degree in a relevant field, or equivalent practical experience