Desktop Engineer - W2 only

Hi,

The following requirement is open with our client.

Title                                       : Desktop Engineer

Location                               :  West Palm Beach, FL - Onsite

Duration                              : 6 months

Rate                                        :  $26/hr on W2

Relevant Experience (in Yrs.): 3+

Detailed Job Description:

• Technical Support & Troubleshooting• Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
• • Diagnose and resolve hardware, software, and network connectivity issues• Perform equipment installations, configurations, and upgrades• Execute break-fix activities including hardware replacements and repairs•
• Support conference room technology, audiovisual equipment, and collaboration tools Service Delivery & Customer Experience•
• Respond to service requests and incidents in accordance with SLA requirements• Deliver white-glove service for executive and VIP users•
• Communicate technical information clearly to non-technical users• Provide on-site assistance during new hire onboarding and technology transitions•
• Ensure positive end-user experience through proactive communication and timely resolution Asset & Inventory Management• Maintain accurate inventory of IT equipment and accessories• Perform asset tagging, tracking, and documentation in Service Now CMDB
• • Coordinate equipment staging, imaging, and deployment• Manage equipment refresh cycles and decommissioning activities• Ensure compliance with asset management policies and procedures Incident & Request Management• Log, track, and resolve incidents and service requests in Service Now
• • Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation• Follow standard operating procedures and knowledge base articles• Contribute to knowledge base by documenting solutions and troubleshooting steps
• • Participate in incident and problem management processes Collaboration & Coordination• Coordinate with remote support teams, vendors, and other IT groups• Support technology rollouts, migrations.

Must Have Skills:

• Desktop & Hardware Troubleshooting
• Windows OS, Software Installation & Configuration
• Service Now
• Networking & Connectivity Troubleshooting
• Customer Service, SLA Management & VIP Support

Thanks and regards, 

Cherukuri Thanuja

Technical Recruiter
ASCII Group, LLC
Email:  

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