D365 F&O Tech Program Manager

Tech One IT is recruiting for a D365 F&O Tech Program Manager. The role combines Dynamics 365 Finance & Operations technical oversight, customer and vendor coordination, and program management to drive complex technical issues to resolution.

Responsibilities:

• Serve as the primary customer POC for Dynamics 365 FnO technical support and delivery engagements
• Own customer communication, technical issue tracking, priorities, dependencies, risks, escalations, and resolution progress
• Understand business impact and ensure critical or high-priority issues receive appropriate focus and governance
• Conduct regular reviews and provide clear updates covering status, blockers, decisions, owners, and next steps
• Build customer confidence through proactive engagement, transparency, and strong follow-through
• Provide technical oversight for Dynamics 365 FnO issues across architecture, extensions, integrations, deployments, environments, performance, and application behavior
• Analyze complex technical scenarios and guide engineering or support teams toward the appropriate troubleshooting path
• Facilitate technical discussions among customers, vendor teams, support engineers, and subject-matter experts
• Identify practical workarounds, mitigations, and quick solutions while long-term remediation is evaluated
• Support root-cause analysis for critical, recurring, or high-impact issues and track preventive actions
• Collaborate closely with vendor teams, technical SMEs, support engineers, and internal stakeholders to accelerate resolution
• Establish clear ownership and accountability for every open action and dependency
• Identify blockers early and initiate the appropriate technical or management escalation
• Coordinate cross-team dependencies involving multiple products, systems, or functional workstreams
• Drive actions through closure while managing customer expectations and commitments

Requirements:

• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations (FnO)
• Strong understanding of FnO technical architecture, X++ development, extensions and customizations, integrations, deployments, environments, and troubleshooting
• Experience analyzing complex technical issues and driving them toward resolution
• Good understanding of debugging, issue isolation, root-cause analysis, and structured troubleshooting methodologies
• Ability to independently participate in and lead technical discussions with customer, engineering, and vendor teams
• Strong customer-facing, stakeholder-management, and executive communication skills
• Proven ability to manage technical escalations and high-priority customer situations
• Excellent written and verbal communication, with concise and structured status reporting
• Strong ownership, customer-first mindset, prioritization, and follow-through
• Ability to manage multiple technical issues and competing priorities across distributed teams
• Working understanding of Supply Chain Management (SCM), Finance, and Retail / Commerce
• Ability to understand business scenarios and translate functional impact into technical discussions and actions
• Exposure to Microsoft enterprise support, managed services, or similar customer support environments