Account Manager - Expansion Sales(B2B SaaS, Chicago)

Zenoti is hiring an Account Director to drive growth, retention, and long-term success across strategic North America accounts. The role builds executive relationships, identifies expansion opportunities, and helps customers realize value from Zenoti’s AI-powered platform.

Responsibilities:

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products
• Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies
• Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals
• Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions
• Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience
• Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI
• Maintain accurate forecasting, pipeline management, and account documentation in internal systems
• Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients

Requirements:

• 10+ years in a quota-carrying enterprise SaaS role, with proven success in account management and expansion
• Consistent record of over-achievement in exceeding targets in account management and sales roles withing the SaaS industry
• Strong understanding of cloud and AI-driven technologies with the ability to translate complex solutions into clear business value
• Exceptional communication, executive presence, and ability to engage both technical and non-technical audiences
• Self-starter with strong business acumen and ability to thrive in a fast-paced, collaborative environment