Senior Customer Success Manager

Vantage provides a cloud cost transparency platform for analyzing, reporting on, and optimizing cloud infrastructure costs. The Senior Customer Success Manager leads post-sale customer engagement, including onboarding, adoption, value reviews, renewals, and customer advocacy, while helping customers maximize value from the Vantage solution.

Responsibilities:

• You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve
• Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
• Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
• Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model

Requirements:

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
• Previous experience with FinOps Cloud Cost Management solutions
• You have a bias for action and believe in continuous development, ambiguity is in your comfort zone
• Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
• Strong emotional intelligence and the ability to empathize with customers
• A kind person
• Monitoring and observability expertise
• One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer
• One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader
• Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
• Relevant Data Visualization / financial product experience