Principal Product Manager, Commerce

Recurly is hiring a Principal Product Manager to lead Recurly Commerce as a business, owning its vision, strategy, roadmap, and commercial success. The role drives product development from discovery through launch and partners across Engineering, Sales, Marketing, and Customer teams on execution and go-to-market.

Responsibilities:

• Own the Business, Not Just the Backlog — Act as a mini GM for Commerce: define the vision, product strategy, and roadmap, and take direct accountability for the commercial success of the product line, not just feature delivery
• Build the 0-to-1 Playbook — Bring proven instincts for taking a B2B product from early bets to scaled traction. Move fast, validate cheaply, and know when to double down versus cut losses
• Go Deep on Shopify — Use hands-on knowledge of the Shopify ecosystem (APIs, Shopify Plus, app/partner requirements) to build a roadmap that differentiates Recurly Commerce from native Shopify capabilities and third-party competitors
• Lead Cross-Functionally, Without the Authority — Be the connective tissue across Engineering, Sales, Marketing, and Customer Success. Align stakeholders, unblock decisions, and keep everyone rowing in the same direction
• Drive GTM as a Partner, Not a Bystander — Work side-by-side with Sales and Marketing on positioning, pricing, and enablement. Get in front of customers and prospects directly to pressure-test ideas and build pipeline confidence
• Execute with Discipline — Break big strategic bets into shippable, high-value increments. Own the end-to-end lifecycle from discovery through launch, with a bias toward speed-to-market and reliable delivery
• Measure What Matters — Define and own the KPIs that tell you whether Commerce is winning (subscriber growth, retention, merchant health, ACV). Use data to inform roadmap trade-offs and to communicate impact to leadership
• Do Whatever It Takes — Whether that's writing a spec, jumping on a customer escalation, drafting sales talk tracks, or debugging a webhook issue with Engineering — you don't wait for it to be "your job" to help solve it

Requirements:

• You've built and scaled a B2B product from the ground up in a startup environment, and you know what it takes to go from an unproven idea to a product customers rely on
• Deep, hands-on familiarity with the Shopify ecosystem — API architecture, Shopify Plus, partner/app requirements
• Strong fundamentals in vision-setting, strategy, and roadmapping, paired with the execution skill to actually ship what you plan
• Comfortable in technical conversations with Engineering (APIs, infrastructure, data) — you don't need to write code, but you can credibly reason about technical trade-offs
• Able to flex your message for a customer, a sales rep, an engineer, or an executive — and to build confidence and trust with each
• 7+ years of B2B SaaS product management experience, including direct 0-to-1 ownership
• ideally with experience in subscription, billing, or commerce-adjacent products
• You think like an owner. You're comfortable with ambiguity, move without waiting for perfect information, and take full accountability for outcomes, not just outputs
• A track record of driving alignment and results across Product, Engineering, Sales, Marketing, and Customer teams — influencing without relying on formal authority