OCM Lead - ONSITE

Change Strategy & Governance

• Define and maintain the OCM Strategy & Plan aligned to the integrated project plan.
• Establish change governance (sponsor coalition, change network, cadence, decision rights).
• Partner with PMO to embed change checkpoints into stage gates and cutover criteria.

Stakeholder & Impact Management

• Maintain stakeholder map and heatmaps; update as design decisions evolve.
• Lead Change Impact Assessment per process area.
• Translate impacts into role-based behavior changes and readiness actions.

Communications & Engagement

• Build and run a communications plan (program updates, “What’s changing?”, value messaging, risk logs).
• Draft executive talking points and support the project delivery team with town halls, demos, roadshows, “Ask Me Anything” sessions.

Readiness & Adoption

• Define readiness framework & KPIs (awareness, confidence, access, data, testing, training completion).
• Orchestrate Org Readiness Assessments (baseline, checkpoints, go/no-go inputs).

Change Network & Sponsorship

• Stand-up and coach Change Agent/Champion Network across functions/locations.
• Coach executive sponsors and middle managers on visible sponsorship and resistance management.

Enablement Alignment

• Partner with Training Lead on curriculum priorities, adoption blockers, and role mapping.
• Convert change impacts into enablement artifacts (Provide inputs to Training Lead in preparing job aids, quick guides, process walk-throughs).

Cutover & Hypercare

• Input to cutover readiness (people readiness gates, comms packs, day1 support, command center scripts).
• Measure adoption and lead stabilization activities (office hours, floor-walking, pulse surveys).

Deliverables

• OCM Strategy & Plan; OCM RAID log
• Stakeholder Analysis & Heatmap
• Change Impact Assessment (by process & role)
• Communication Plan + Assets & Calendar
• Sponsorship & Change Network plan (charter, RACI, cadence)
• Readiness Framework & Dashboards (by function/site/role)
• Go/No-Go People Readiness inputs; Post GoLive Lessons Learned

Required Qualifications

• 10–12+ years in OCM for ERP/Finance transformations; Expertise with change frameworks (e.g., Prosci/ADKAR, Kotter) and ERP adoption metrics.

Strong executive presence, facilitation, stakeholder management across functions and regions

• SAP Concur Experience desirable.