Director, Financial Services Customer Partner - Incentive

Kyndryl is hiring a Director, Financial Services Customer Partner to lead strategic relationships with its largest financial services customers. The role focuses on growing and retaining accounts, managing account P&L, building executive partnerships, coordinating sales and partner teams, and delivering tailored services.

Responsibilities:

• Be a strategic mastermind: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts
• Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities
• Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish
• Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance
• Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers
• Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing
• Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals
• Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader
• Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer
• Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do
• Shape the future: Use your creativity and expertise to transform the future of account management

Requirements:

• Minimum of 5+ years' experience running account P&L
• Deep knowledge of business and technology trends and industry best practices
• Experience in Financial Services and Capital Markets
• Experience managing sales process end-to-end
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• Bachelor's degree or Master's degree
• Sales experience in technical solutions