Technical Service Engineer

Forestown is hiring a Technical Service Engineer to install, commission, and bring power equipment into operation at customer sites. The role also provides after-sales technical support, troubleshooting, customer guidance, and on-site maintenance while supporting projects that may require travel.

Responsibilities:

• Complete on-site installation, commissioning, commissioning and power transmission of power equipment in accordance with the company's standard operating procedures to ensure the equipment meets operational standards and achieves power transmission targets on schedule
• Undertake after-sales technical support for power equipment, respond to customer demands in a timely manner, troubleshoot and diagnose equipment operation faults, formulate and implement solutions to ensure the stable operation of equipment
• Proactively provide customers with professional guidance on the operation and daily maintenance of power equipment, answer technical questions, improve the standardization of customer operations and equipment user experience, and ensure customer satisfaction
• Abide by on-site operation safety specifications, conduct daily maintenance and management of operation tools and testing instruments; cooperate with cross-regional project scheduling and complete after-sales operation tasks for off-site business trips

Requirements:

• College degree or above, major in electrical/engineering/mechanical fields
• At least 2 years of working experience in electrical engineering or related areas
• Good English skills with fluent oral communication ability
• Strong sense of responsibility and good communication skills
• candidates with experience in substation commissioning-related research projects
• candidates with experience in substation maintenance, industrial equipment commissioning, project coordination or team management