Lead Product Designer

Intertek is hiring a Lead Product Designer for its People Assurance team. The role leads design direction for product convergence, creating intuitive interfaces and workflows for frontline employees, managers, and administrators. It collaborates with Product, Engineering, research partners, and designers to deliver and improve accessible, coherent product experiences.

Responsibilities:

• Lead the design direction for agreed Convergence product areas. Explore alternatives, make clear recommendations and connect customer needs, business priorities and technical constraints to the experience
• Create polished interfaces and intuitive interactions with strong hierarchy, typography, layout and attention to detail. Make complex learning and administration tools feel coherent and easy to use
• Use sketches, wireframes and interactive prototypes to explore ideas, explain behavior and test decisions. Carry promising concepts through to detailed designs that engineers can implement
• Apply strong UX thinking to journeys, navigation and task flows. Resolve permissions, dependencies and relevant loading, empty, error and recovery states, partnering with UX and research colleagues for deeper investigation
• Build new alongside existing design systems to develop reusable components and interaction patterns. Help establish a consistent, accessible experience across connected products and responsive interfaces
• Work with Product and research partners to understand customer workflows and test important assumptions. Use usability findings and product evidence to improve designs throughout delivery
• Partner closely with engineers to work within the existing platform and integration constraints. Document behavior, resolve implementation questions and review the built experience for usability, accessibility and visual quality
• Lead constructive design reviews and mentor other designers through hands-on feedback. Coordinate with Wisetail, Alchemy and contractor designers to keep ownership, priorities and shared patterns clear

Requirements:

• 7+ years of professional experience designing digital products or software experiences, including web or mobile applications with multi-step user journeys such as account management, purchasing or administrative tasks
• A bachelor's degree in design, human-computer interaction, visual communication or a related field, or equivalent professional experience
• Experience leading design direction for a digital product, application or major user journey, with responsibility for interface direction, shared patterns or design decisions across a team
• Professional experience designing product interfaces in Figma and building or maintaining reusable components or a design system
• Experience working with Product and Engineering to carry product designs through implementation
• Experience guiding other designers through design reviews, hands-on feedback or mentoring
• A portfolio link or PDF showing a shipped digital product or substantial user workflow, submitted with the application
• applicants must reside in and be able to legally work in the United States
• This position is not eligible for work authorization sponsorship now or in the future
• Enterprise software, learning platforms, workforce tools or products used in manufacturing and frontline environments
• Complex administration, content workflows, reporting, shared devices or customer transitions between established products
• Mobile design, interaction motion or coded prototyping