Strategic Development Manager - Protection

GM Financial’s GM Protection sales team works with GM dealers to drive vehicle protection product sales, customer loyalty, and dealer profitability. The Strategic Development Manager provides F&I training and sales-process guidance, strengthens dealer relationships, and supports dealership performance through product expertise and collaboration with internal partners.

Responsibilities:

• Provide tailored F&I training for dealers in collaboration with field account representatives on GM Protection products, menu & interview process, and systems
• Support new dealership launches, new F&I Manager training, service claims processes, overcoming objections, and business development
• Maintain effective communication with dealers and appropriate internal partners
• Be self-motivated with an ability to work both independently and collaboratively to drive change
• Be mobile as this role is fully remote and may travel up to 90% of the time to dealership training assignments
• In-dealership one-on-one observation, role plays, and menu training
• Model and refine GM Financial F&I sales process with dealer and customers to increase effectiveness, compliance, and demonstrate profit potential and customer satisfaction
• Provide guidance on effective turnover processes between Sales and F&I, customer interview, menu presentation, and closing techniques
• Train Finance departments on protection products as necessary
• Maintain effective communication with appropriate internal partners and positive relationships within all areas of the dealership
• Demonstrate best practices of available reporting tools and dealer-facing systems (without working in dealer systems, printing documents, or customer signatures)
• Collaborate with the dealer's assigned Account Manager – Protection to achieve key performance criteria, incorporating upfront expectations, meeting dealership objectives, and communicating ongoing progress, successes, challenges, and opportunities
• Complete daily and weekly progress reports, utilize the internal CRM system, and communicate with Strategic Sales leadership
• Promote a culture of teamwork, excellence, and integrity
• Perform other duties as assigned
• Conform with all company policies and procedures

Requirements:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Understanding of responsible AI use, including ethics and data protection
• Bachelor's Degree strongly preferred, or extensive relevant experience preferred
• In-dealership F&I experience strongly preferred
• A proven track record of quality sales performance and client satisfaction preferred
• Ongoing mobility with willingness to relocate preferred