Scrum Master / PM who has LED a "ServiceNow HRSD or Customer Service Mgt" implementation. (No 3rd party)

Location: Remote

Role: Long term, open-ended engagement, with option to hire

Domain: Large-scale Healthcare organization

Project Manager / Scrum Master HR Technology Transformation - SERVICENOW

Overview:

Seeking an experienced PM / SM to support a strategic HR Technology initiative transforming HR Service Delivery and the Contact Center experience. ServiceNow HRSD or ServiceNow CSM.

Responsibilities:

• Manage project plans, timelines, milestones, risks, and dependencies.
• Facilitate Scrum ceremonies, remove impediments, and support Agile delivery.
• Coordinate business stakeholders, technology teams, and external vendors.
• Track deliverables, communicate status, and escalate issues to maintain progress.

Qualifications:

• Demonstrated experience serving as both a Project Manager and Scrum Master.
• Experience delivering large-scale enterprise Agile initiatives involving multiple stakeholders and vendors.
• Strong facilitation, stakeholder management, dependency management, and communication skills.
• Experience with ServiceNow HR Service Delivery (HRSD) or ServiceNow Customer Service Management (CSM).
• HR Technology or Contact Center transformation experience preferred.

Tools

• Clarity - resource allocation, timesheets, reporting, budget variance management
• Jira

Project Management Approach

Hybrid delivery models including Waterfall, Agile, and Kanban.