Remote Customer Solutions Manager North America - 100% Remote

SkillCorner is seeking a Customer Solutions Manager to strengthen relationships and outcomes for soccer/football customers across North America. The role leads post-sales guidance, analysis, product education and support, while partnering with sales colleagues on renewals and expansion.

Responsibilities:

• Lead new-customer and new-product onboarding, education and training
• Create and present tailored analysis that shows how SkillCorner data supports recruitment, scouting and performance workflows
• Help customers integrate data through APIs, analytics tools, templates, dashboards and repeatable processes
• Provide proactive and reactive support, manage competing priorities and coordinate resolution across teams
• Build success plans, monitor adoption and identify risks and expansion opportunities with Business Development
• Collect, organise and communicate customer feedback to Product, Analysis and Marketing
• Create reusable educational content and represent SkillCorner in customer and industry settings

Requirements:

• Fluent English; professional Spanish is also strongly preferred
• Deep knowledge of football/soccer and the North American sporting landscape
• Experience working with sports data and presenting analysis to professional stakeholders
• Excellent written communication, facilitation, time management and problem solving
• Experience in a club, league, federation, agency or sports-technology customer-success role
• Claude, Python and SQL, plus experience with BI tools, APIs or data pipelines
• Knowledge of scouting, recruitment and player-performance analysis in US and Mexican football
• Empathetic, analytical and confident with customers
• Organised, proactive and calm under pressure
• Curious about how customers work and motivated by measurable adoption and outcomes