Salesforce Business Analyst - Remote

VXForward is hiring a Salesforce Business Analyst to gather and document requirements and configure Salesforce Data Cloud and Marketing Cloud. The role also involves collaborating with developers, architects, and client stakeholders, supporting UAT and defect resolution, and communicating status, risks, and decisions.

Responsibilities:

• Requirements: Gather and document business requirements and translate them into clear user stories and configuration specifications
• Data Cloud Configuration: Configure Salesforce Data Cloud, including data streams, data mappings, identity resolution, and segmentation, to meet business requirements
• Marketing Cloud Configuration: Configure Salesforce Marketing Cloud, including audiences, journeys, and content, to support client marketing use cases
• Collaboration: Partner with developers, architects, and client stakeholders; support UAT and defect triage through resolution
• Communication: Clearly communicate status, risks, and decisions to both technical and business audiences

Requirements:

• Hands-on configuration experience in Salesforce Data Cloud (Data 360)
• Hands-on configuration experience in Salesforce Marketing Cloud
• Ability to document requirements, process flows, and acceptance criteria
• Prior experience as a Business Analyst or functional consultant on Salesforce projects, with hands-on Data Cloud and Marketing Cloud configuration
• Strong written and verbal communication skills