Customer Account Manager - Life Sciences

Nutra-Med Packaging is hiring a Customer Account Manager to serve as the primary customer contact across its cGMP pharmaceutical packaging operations. The role manages customer accounts and projects from order processing through product launches, coordinates with internal teams, and supports customer satisfaction and account growth.

Responsibilities:

• Serve as the primary contact for your customers, managing all aspects of account management and customer support, both internally and externally
• Oversee order processing, sample shipments, and follow-up so orders are accurate, on time, and done right
• Lead customer projects as the main liaison between customers and internal teams, including new product launches, line extensions, and portfolio changes
• Review purchase order documentation to confirm it meets company processes, policies, and procedures
• Partner closely with Purchasing, Scheduling, Production, Quality, and Sales so customer requirements and sales goals are met
• Communicate proactively with customers on order status, shipments, project updates, production schedules, and any changes or delays
• Hit monthly and quarterly customer budgets, and work on your own or with Business Development to grow new opportunities within your accounts

Requirements:

• A bachelor's degree in Project Management, Business Administration, or a related field, or equivalent experience
• At least 5 years of experience in project management and/or customer service management
• Outstanding people skills. You're friendly, patient, tactful, and concise
• Strong written and verbal communication skills
• Excellent organization and time management, with the ability to track and report on many tasks at once
• The ability to stay positive and solve problems in a fast-paced, high-pressure environment
• A self-starter mindset. You work well with minimal supervision and handle confidential information with care
• Proficiency in Microsoft Word, Excel, and project management tools
• Experience in an FDA-regulated industry and a solid understanding of cGMPs (preferred)