Spanish Bilingual Remote Customer Service Representative

Vimo is hiring a Spanish-bilingual Customer Service Representative to deliver customer support and help consumers navigate health insurance applications and enrollment. The role includes managing customer accounts, providing technical support, and assisting customers through calls, online chat, and application data entry.

Responsibilities:

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Requirements:

• 18 years of age or older
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Self-motivated and success-driven
• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus