Senior/Staff Product Manager, Technical (ACF)

Skylight is hiring a Senior/Staff Technical Product Manager to support the Administration for Children and Families’ Data Capacity and Digital Services organization. The role leads product strategy and delivery for rapid-response requests and modernization work, partnering with ACF staff and technical teams to build and improve digital services.

Responsibilities:

• Lead a cross-functional team of researchers, designers, engineers, and subject matter experts to build and ship high-impact products and services
• Shape loosely defined, unscoped problems into a clear product strategy, including vision, objectives, measures of success, roadmap, and backlog
• Translate policy and program requirements from ACF leadership into technical solutions the team can deliver, and keep plans current as priorities shift
• Write and prioritize user stories, build release plans, and facilitate team ceremonies such as planning, stakeholder syncs, and retrospectives
• Work in close partnership with government teams to help them build digital skills and product knowledge throughout the course of the project
• Creatively navigate bureaucratic challenges, paving the way for more intuitive processes in the future

Requirements:

• Can develop a product strategy grounded in the problem to be solved, prioritizing outcomes over features, with a roadmap and clear success criteria
• Apply lean and agile principles (e.g., minimum viable product) to validate assumptions early, break scope into small chunks of value, maintain a prioritized backlog of validated user stories, and facilitate ceremonies on cross-functional teams (product, design, engineering, ops)
• Experience applying service design methods, such as journey mapping, service blueprinting, and contextual inquiry, to uncover pain points, manual workarounds, and opportunities to automate or streamline
• Hands-on experience delivering AI-enabled products or workflows, including judging where AI (e.g., LLMs, agents, intelligent document processing) adds value versus where simpler automation or process change is the better answer
• Understanding of how data moves through an organization, with the ability to spot fragmented or duplicated data and work with engineers to design more connected, reliable systems
• Technical fluency to reason through system architecture, APIs, data modeling, security, and engineering tradeoffs with engineers, and to make product calls that depend on them
• Ability to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teams
• A track record of defining and measuring impact, such as time saved, reduced processing times, fewer errors, or increased adoption
• A mindset and work approach that aligns with our core values
• You must be legally authorized to work in the U.S. now and in the future without sponsorship
• Hands-on experience with one or more of Credal, Palantir Foundry, Databricks, or Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
• Experience delivering through AI-enablement with responsible AI practices, such as evaluating model outputs, designing human-in-the-loop review, and familiarity with frameworks like the NIST AI Risk Management Framework or federal AI guidance
• Familiarity with federal security and compliance processes, such as FedRAMP and Authority to Operate (ATO), and how they shape what tools can be adopted
• An engineering or data background, or experience taking a product from zero to one in a startup or other setting where you had to navigate uncertainty
• Experience translating policy into technical solutions and implementing it through software
• Experience modernizing legacy systems, including migrating data and workflows off spreadsheets, paper, or aging case management tools
• Experience delivering AI-forward technology in government, highly regulated industries, or other public-benefit settings
• A track record of staying aligned and accountable on remote teams