Genesys Cloud CX Engineer

Cardinal Health is seeking a Genesys Cloud CX Engineer to develop, configure, and maintain application solutions on the Genesys Cloud CX platform. The role focuses on Architect flows, routing solutions, integrations, troubleshooting, and translating business requirements into technical solutions.

Responsibilities:

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems
• Solutions are innovative and consistent with organization objectives
• Completes work; independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Requirements:

• Experience in designing, developing, debugging, and maintaining Genesys Cloud Architect flows for voice, email, message, and IVR routing solutions
• 4-8 years of experience
• Bachelor's degree in related field, or equivalent work experience
• Hands on development experience with Genesys Cloud CX platform
• Integration experience with various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM)
• Ability to document system configuration (call flow diagrams, integrations, data actions, etc)
• Hands-on experience with Genesys Cloud Architect including call flows, Common Modules, Data actions, bot integrations, and workflow automation
• Troubleshooting experience to resolve issues with the Genesys Cloud platform and identity issues with upstream or downstream applications
• Excellent written and verbal communication skills
• Ability to translate business requirements into technical solutions
• Ability to communicate well with business and technical team members