Jira Application Administrator

All inclusive | 45hrs/week | Hybrid.

Total work experience 10+ Years

Required Skills:

• Hands-on experience administering and configuring Jira in support of software development, QA, and release management processes
• Experience with Jira configuration elements (workflows, work types, custom fields, screens, Schemes, permissions, notifications, dashboards, filters, automations, etc.)
• Strong written and communication skills to draft and send Batch Release Notes or similar tooling to generate and manage release communications from Jira data
• Strong troubleshooting and problem-solving skills for resolving Jira configuration, workflow, permission, and integration issues

Preferred Skills:

• Familiarity with requirements management to support requirements traceability matrix's (RTMs) and end-to-end traceability across requirements, test cases, design documents, and releases
• Experience developing training content, user guides, SOPs, and reference materials for technical and non-technical users Responsibilities: Administer, configure, and maintain Jira to support software development, testing, defect management, and release processes Design and manage Jira configurations including workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules
• Support and maintain requirements traceability processes using the RTM tool, including creating and managing RTMs with ease
• Draft Batch Release Notes of Jira changes on a regular basis
• Create, update, and maintain documentation such as user guides, SOPs, process flows
• Develop and deliver training content and end-user support materials
• Manage user access, roles, groups, and permissions
• Troubleshoot Jira-related issues, including configuration errors, workflow gaps, permission conflicts, and user-reported problems