Project Manager

USA Restaurant Suppliers is a nationwide supplier of commercial kitchen equipment and foodservice supplies. The Project Manager prepares equipment estimates and quotes, manages assigned orders and projects through fulfillment, and coordinates purchasing, delivery, and contracted installation.

Responsibilities:

• Manage ecommerce fulfillment queues and project schedules covering estimation, approvals, purchasing, shipping, installation, and closeout. Prioritize deadlines and escalate risks early
• Create and manage purchase orders through fulfillment, including vendor drop shipments direct to customers. Verify specifications, pricing, freight, and ship-to details; obtain order acknowledgments and confirmed lead times
• Prepare estimates and customer quotes from equipment lists, CAD drawings, and schedules. Confirm specifications, quantities, accessories, vendor costs, freight, and installation scope; apply approved pricing and flag missing or conflicting information
• Track online orders, production, backorders, split shipments, and deliveries. Coordinate freight, storage, appointments, and receiving requirements; align project deliveries with site readiness and installer availability
• Manage customer and vendor communication for assigned orders and projects, from estimating through fulfillment. Coordinate pricing approvals and commitments with the account owner or leadership
• Coordinate installation partners and other trades within the contracted scope. Confirm responsibilities, site readiness, and required approvals before scheduling work
• Monitor project costs against the approved budget. Document scope changes, substitutions, and added charges; secure required approvals and update project records, purchase orders, and customer commitments
• Resolve order changes, cancellations, shortages, damage, returns, and vendor issues. Coordinate approved refunds, claims, replacements, and credits with suppliers and internal teams through resolution
• Keep online, internal tools, and project records current with order status, vendor acknowledgments, shipment tracking, delivery confirmations, approvals, and next actions. Verify fulfillment updates against actual supplier shipment information
• Close orders and projects by confirming delivery and any contracted installation, resolving open items, collecting required documentation, and coordinating final billing, credits, and cost reconciliation with accounting

Requirements:

• Experience estimating equipment packages and managing orders or projects, including vendor pricing, purchase orders, fulfillment, schedules, and costs
• Ability to translate equipment lists, CAD drawings, and schedules into accurate estimates, identify discrepancies, and verify technical specifications
• Strong organization and attention to detail, with the ability to manage competing deadlines independently and follow issues through to resolution
• Clear customer and vendor communication, sound judgment, and a proactive approach to solving problems and escalating risks
• Strong technology skills, confidence using ecommerce, purchasing, project-tracking, and spreadsheet platforms, and the ability to learn proprietary internal tools quickly
• Commercial kitchen equipment or foodservice distribution experience preferred
• Experience with Shopify or similar ecommerce platforms, AutoQuotes, or other order-management software is a plus