Customer Service - Temporary

Five Star Solutions is hiring temporary customer service staff to answer calls from customers of its clients. The role handles inquiries about debit card incentives, orders, and balances while providing professional support and solutions.

Responsibilities:

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Requirements:

• Basic computer skills
• Quick learner and able to work independently
• Strong phone and verbal communication skills along with active listening
• Must be 18 years of age
• Processor: Intel® Core™ i5-8250U Series or greater
• Memory: 8GB on Windows 10 or 11 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB DSP headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Must be hardwired to your modem or router/ No Wi-Fi or extenders
• Previous 3-6 months customer service or customer support experience preferred
• Previous 3-6 months call center or office background experience a plus