Lead Business Systems Analyst (Charlotte, NC (Hybrid) or Remote) Job Details | Brighthouse Financial

Brighthouse Financial is hiring a Lead Business Systems Analyst to support Digital Experience and Enterprise Operations. The role works with Product Owners and Agile delivery teams to analyze business processes, define requirements, assess system impacts, and guide initiatives from concept through delivery.

Responsibilities:

• Lead end-to-end system analysis efforts in a cross-functional agile team, supporting the implementation of digital experiences and operations
• Refine business processes, procedures, and metadata into actionable technology deliverables
• Collaborate with product owners, UX designers, developers, and QA analysts to refine acceptance criteria and align with strategic business goals
• Drive backlog refinement and support the Product Owner in maintaining a healthy product backlog
• Serve as the subject matter expert on supported applications, process flows, and system behavior
• Support sprint planning and daily scrums, ensuring the team understands requirements and impact
• Support IT and Journey Leads in gathering and analyzing data for KPIs
• Demonstrate high-level knowledge of architecture, data, and system dependencies

Requirements:

• 3+ years of experience in business analysis, data analysis, Agile delivery, or related disciplines supporting technology initiatives
• Experience partnering with business and technical stakeholders to deliver solutions and improve customer experiences
• Strong analytical, problem-solving, and requirements gathering skills
• Excellent facilitation skills to drive requirement discussions and present materials
• Strong interpersonal and teamwork skills – including oral and written communication, relationship building, and collaboration
• Self-driven ability to understand, uncover, resolve, and recommend options to solve complex issues
• Experience with requirement management tools such as Jira
• Knowledge of APIs, SQL, digital platforms, or software delivery practices is a plus
• Prior experience in implementing digital experiences a plus
• Life / Annuity insurance experience or financial services experience a plus