Business System Analyst - Pharmaceutical

SGS is hiring a Business System Analyst to connect Sales with the business and laboratory systems that support it. The role provides sales analytics, reporting, dashboards, and forecasts while supporting Salesforce, LIMS, ELN, and other applications. It also gathers business requirements, supports users and training, and helps improve sales and laboratory processes.

Responsibilities:

• Provide regular sales analytics, pipeline analysis, and forecasting support; support sales review/performance meetings
• Measure and communicate sales KPIs for individuals and teams accountable for commitments and goals; analyze performance against goals to identify trends and areas of weakness
• Create, update, and distribute sales reports and dashboards for the Sales team and Management; support Sales teams with Salesforce data management
• Assist with dashboard maintenance and CRM data quality initiatives
• Provide support for Salesforce, LIMS, ELN, and other business applications
• Provide support for Salesforce, LIMS, ELN, and other business applications
• Participate in user acceptance testing (UAT), validation activities, and deployment of system changes
• Work closely with product owners to understand business requirements; collaborate with cross-functional teams across operations, sales, IT, and laboratories

Requirements:

• Bachelor's degree or equivalent experience
• Experience in pharma, laboratory, testing industry, or commercial operations
• Familiarity with LIMS, Salesforce, or document workflow systems
• 2+ years of experience with CRM systems
• Excel: intermediate level required
• LabVantage Laboratory Information Management System (LIMS) - Proficient user-level skills
• Salesforce preferred
• advanced preferred (data analysis, pivoting reports into usable files)