Principal Product Manager, Product Development Platforms

Zillow, Inc. is hiring a Principal Product Manager to shape AI-first platforms for product planning, delivery, and knowledge sharing. The role owns platform strategy, roadmap, and execution, partnering across Product, Engineering, Design, and other teams to evolve tools, improve adoption, and transform Zillow’s product development lifecycle.

Responsibilities:

• Set the vision and strategy for Zillow’s product development platforms and builder tools, translating that direction into near-term priorities and identifying core platforms, temporary solutions, and tools to retire
• Develop clear business cases and recommendations to build, buy, renew, migrate, or retire platforms
• Represent platform and tooling needs in product development lifecycle transformation discussions, bringing a clear perspective on how Product, Engineering, and Design teams can work together
• Own the strategy, roadmap, and execution for the current portfolio, including Replit, Atlassian, and Airtable. Evolve the portfolio as tools are introduced or retired, and partner with Engineering and technical program managers to deliver features and platform improvements
• Define the product and engineering support model for each core platform and align the teams responsible for supporting it
• Manage vendor relationships, influence vendor roadmaps, provide budget input, and identify opportunities to apply vendor capabilities at Zillow
• Define adoption and value metrics, share results with leadership, and recommend changes based on what you learn
• Develop documentation, training, and self-service support that help adoption scale without a corresponding increase in support requests
• Mentor product managers and cross-functional partners, and demonstrate AI-native product practices in your own work

Requirements:

• You have 10+ years of product management experience with technical products, such as platforms, internal tools, developer tools, or enterprise software
• You have owned a platform end to end, including strategy, roadmap, adoption, vendor management, and renewal
• You use AI building tools such as Claude, Replit, Cursor, or similar tools in your work, can prototype with them, and can explain how they have improved your approach to product development
• You are excited about how AI is changing work and can adapt as tools, workflows, and priorities evolve
• You understand security, compliance, and governance considerations for platforms that enable people without engineering backgrounds to build and deploy software
• You have the technical fluency to lead platform design and architecture trade-off discussions in partnership with Engineering and Security
• You work autonomously in ambiguous environments, identify the problems worth solving, and provide direction that other teams seek out and trust
• You influence senior leaders across Product, Engineering, Design, Security, Legal, and Finance, and communicate complex ideas clearly and concisely
• You have experience mentoring other product managers
• You have a bachelor's degree or equivalent experience
• Experience owning Atlassian tools as a product manager at enterprise scale
• Experience with Replit, Claude, and/or Glean
• Experience with source control and continuous integration and delivery (CI/CD) tools such as GitLab, and cloud platforms such as AWS