Product Operations Manager

ZORO is building an AI-powered trading platform that helps users create, test, and automate trading strategies. The Product Operations Manager will coordinate product delivery, customer onboarding and support, feedback, documentation, workflows, and operational reporting while helping the early team improve how it works.

Responsibilities:

• Keep product delivery organized. Coordinate release readiness, dependencies, owners, and follow-up actions across product and engineering; surface blockers with enough context to resolve them
• Help customers get started and stay supported. Manage onboarding coordination, support intake, and follow-up, investigating routine questions and bringing the right specialists into more complex issues
• Turn feedback into useful product inputs. Organize customer conversations, identify recurring friction, and translate reports into clear issues with evidence, expected outcomes, and next steps
• Keep documentation trustworthy. Maintain help content, internal guides, release notes, and operating procedures as the product evolves, coordinating specialist reviews where needed
• Improve how the team works. Build and refine practical workflows for intake, handoffs, recurring reviews, and policy-related coordination, making work easier to track and complete
• Make operational performance visible. Maintain useful reporting on customer experience, product usage, and outstanding work; explain what the data shows and where more investigation is needed
• Reduce repetitive work. Use AI, automation, and existing tools to streamline tasks while applying sound judgment about accuracy, confidentiality, and review

Requirements:

• 3–5 years of relevant experience in product operations, customer operations, implementation, program management, or a similar role supporting a software product
• A habit of closing the loop
• Curiosity about how products actually work
• Clear, considerate writing
• Good judgment in a small team
• A practical instinct for process
• Comfort with detail and change
• Familiarity with tools such as Notion, Jira, product analytics, and AI-assisted workflows is required
• Experience with early-stage teams, complex customer workflows, or products where accuracy and trust matter is especially useful