Senior Software Engineer, CX

Whatnot is hiring a Senior Backend Engineer for its Customer Experience team to build a world-class customer support platform. The role focuses on user-facing experiences, scalable internal infrastructure, and AI-powered automations that help resolve customer issues quickly and reliably.

Responsibilities:

• Our team is responsible for resolving them quickly, reliably, and with high customer satisfaction
• As a member of the team, you’ll build new user-facing experiences, scale internal infrastructure, and design intelligent AI-powered automations to help us solve thousands of customer issues per hour
• You’ll lead solutions end to end
• You’ll translate ambiguous business problems into clear technical solutions and drive delivery and experimentation
• Your role will involve creative problem-solving to balance development speed, product impact, and technical excellence

Requirements:

• 5+ years of full-time software engineering experience in high growth startups
• Bachelor's degree in Computer Science, a related field, or equivalent work experience
• Proven track record of building end-to-end product experiences and scaling high-scale backend systems
• Own projects holistically from inception to production and beyond
• You are known for shipping high-quality products and platform level initiatives fast
• Excel at translating user needs to effective technical solutions
• Thrive in ambiguity and tackle challenging problems with creativity and autonomy
• Proactively improve the team environment and foster inclusive, supportive team culture
• Experience with Python, Elixir, and/or Postgres is a plus