Customer Success Manager, Law Firms

Proof is hiring a commercially minded Customer Success Manager to own retention and revenue growth across a portfolio of law-firm customers. The role focuses on developing executive relationships, identifying expansion opportunities, monitoring account health, and partnering with Account Executives to grow customer partnerships.

Responsibilities:

• You'll own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof's share of wallet
• You'll identify whitespace across offices, attorneys, practice areas, and jurisdictions, and turn it into expansion revenue
• You'll build multi-threaded relationships with firm owners, managing partners, and operations leaders, and lead strategic business reviews on outcomes and growth
• You'll monitor volume, revenue, and sentiment to catch risk early, and partner with Account Executives to ramp new logos into sustained production
• You'll maintain an evidence-based expansion pipeline and portfolio forecast, coordinating escalations while keeping customers and internal teams aligned

Requirements:

• You have 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role
• You have a track record of turning account insight into qualified, closed expansion revenue, not just retention
• You build credibility with firm owners and managing partners, not just your day-to-day contact
• You treat customer success as revenue protection and growth, and you own your commitments end to end
• experience with law firms, legal technology, or usage-based/consumption revenue models is a plus