Agent Deployment Operations

Runbook is building AI agents to automate operational workflows for companies in the physical economy. In this customer-facing deployment role, you learn customers’ workflows, configure and fine-tune agents to run them reliably, and manage deployments from pilot through production.

Responsibilities:

• Make the complex simple. Real customer work is a tangle of emails, spreadsheets, document trails and legacy software. Your job is to figure out the requirements of exactly how that work actually gets done, then use AI tooling to turn it into one clean, reliable agent. You're the person who can hold a messy, real-world systems and processes in your head and engineer an agent that runs it
• Be a trusted advisor to your customers. Build rapport with customers and get to know how their business really works, and design how our agents fit into their day. You become the person enterprise customers lean on as a strategic partner who helps shape how they operate, not just someone who answers their questions
• Bring agents to autonomy. Decide the performance bar for an agent, then own getting it there. Whether the fix is sharper prompt engineering, a new SKILL.md file, a change to the process, or looping in engineering, you keep pushing until the agent runs on its own the vast majority of the time
• Own it end to end. From the first pilot through going live in production with the customer, the work is yours to define. Every problem you solve feeds back into long-term product iterations, so each deployment makes the next one faster and better