Customer Success Manager

DBeaver is seeking a Customer Success Manager to ensure customer success and drive long-term growth through renewals and expansions. The role combines customer success and account management, including onboarding, customer relationship management, and collaboration to resolve customer issues and improve the customer experience.

Responsibilities:

• Proactively engage customers to ensure timely renewals and identify opportunities for expansion
• Develop strong relationships with key decision-makers and become a business partner within customer organizations to understand their evolving needs and align our solutions to meet their goals
• Drive key Customer Success metrics, including renewal retention rate, expansion dollars, and reducing churn, through effective relationship management and deal processing
• Facilitate customer onboarding and engage customers post-onboarding through regular check-ins, Quarterly Business Reviews (QBRs), etc
• Provide ongoing support by working closely with the technical support team to address customer inquiries and resolve issues
• Collect and analyze customer feedback to improve Customer Satisfaction Score, Net Promoter Score, product development, and enhance the overall customer experience

Requirements:

• 2+ years of experience in a Customer Success or Account Management role with exposure to renewals or upselling, QBRs, and customer feedback
• Strong background in building and nurturing customer relationships
• Familiarity with sales processes, including negotiating, closing, and managing deals
• A proactive approach to identifying customer needs and providing tailored solutions
• Excellent communication, interpersonal, and presentation skills
• Experience with CRM systems
• Experience working with database management systems (DBMS), database-related products, or developer-focused products
• Background in open-source technology sales or engagement
• Experience with Hubspot is a plus