About the Role
We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio. This is a hands-on troubleshooting and break-fix role — diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track. You will be part of a 24×7 on-site team working shoulder-to-shoulder with engineering, facility, and supply-chain partners.
Location & Coverage
Site: New Albany, Ohio
Coverage Model:
◦ Rotating shifts (Days/Nights) with on-call requirements
◦ Extended shift capability during surge/ramp periods
Required QualificationsTechnical Skills
Skill Area
Requirement
Structured Cabling
Expert-level copper and fiber optic cable installation (Cat6A,
OM4, OS2, MPO/MTP)
Fiber Optics
Splicing, termination, OTDR testing, cleaning, connector inspection (microscope)
Rack & Stack
Data center rack installation, cable management, labeling standards
Hardware Handling
Network switch/router installation, line card insertion, optics installation (ESD compliance)
Testing Tools
OTDR, optical power meter, VFL, loopback adapters, cable certifiers
Physical Layer Troubleshooting
Identify and resolve connectivity issues at Layer 1 (light levels, fiber breaks, bad connectors)
Ticketing Systems
Ability to use workflow management tools for ticket tracking and closure
Liquid Cooling Systems
Familiarity with AALC rack systems, hose connections, valve operations (preferred)
Experience
Preferred Qualifications
