VP Customer Solutions Engineering

Yondr Group is a global data center developer, owner-operator, and service provider. The VP of Customer Solutions Engineering leads technical sales and customer solutions across pre- and post-sale activities, customer relationships, and technical compliance throughout data center lease delivery.

Responsibilities:

• Take lead in technical sales and solutions in the Americas markets
• Liaise with technical, delivery, operations and site acquisition stakeholders within Yondr's Hyperscale Customer organisations
• Understand and document Customer’s technical requirements, then lead the opportunity design development and present solutions to meet those needs
• Liaise with internal stakeholders, including Finance, Design and Construction, Operations and Development teams to ensure Yondr delivers the correct solution for the Customer's requirements
• Serve as primary responder for customer RFPs, including managing the Customer and all internal stakeholders for a complete RFP submission meeting the Customer’s expectations
• Accountable for the accuracy of the technical content of the lease contract. Responsible for the technical validation of compliance during the delivery phase
• Support Yondr teams (Design and Construction, Operations, Development) by providing customer insight into future design and location strategies
• Act as a subject matter expert related to all aspects of Yondr’s design
• Generate insight and feedback through professional contacts and networking
• Participate in forecasting, pipeline and market analysis
• Act as a senior member of the Customer Solutions Team, providing support and guidance to interdepartmental colleagues as and when required

Requirements:

• Experience of supporting the Customer Solutions teams with capturing and defining the technical requirements and solutions for our target Customers
• Electrical, Mechanical, Network or Operational datacenter experience
• Ideally experience in the Design, Construction and operational lifecycle of data centres
• Ability to present complex technical solutions in a simplified manner to articulate solutions and benefits to stakeholders with varying degrees of technical knowledge
• Strong ability to translate customer needs into specific, deliverable requirements
• Experience of data centre design, business critical infrastructure management and data centre environment awareness
• Comprehend, analyse, and interpret complex project documents
• A strong commitment to delivering excellent customer service
• Ability to learn and apply technical and business concepts quickly
• Able to facilitate workshop style sessions with customers to extract important aspects of customer requirements
• Work well under pressure and take a proactive approach
• Good organisational skills, attention to detail and openness to new ideas and procedures
• Ability to clearly communicate solutions and the ability to present to audiences from all levels within an organisation