Technical Project Manager

Endiem is hiring a Technical Project Manager to lead Salesforce implementation and integration projects from discovery through delivery and hyper-care. The role also supports client engagement, team mentorship, delivery-process improvement, and identifying follow-on business with existing clients.

Responsibilities:

• Providing oversight on mid-to-enterprise-sized Salesforce projects from discovery and kick-off; to design, build, and deliver; to data migration and hyper-care on time, on budget, and with the superlative service that Endiem is known for
• Determine and define clear deliverables by matching the roles and team members required for specific projects or initiatives on a project
• Understanding project requirements and then managing the customer expectations as our expert delivery team executes Salesforce and Salesforce integration projects
• Facilitating the daily stand up call across both Local and Remote teams relevant to your projects
• Ensuring that utilization of your projects is optimized by understanding burndown against forecasts and utilization against delivered while working the defined project scope and reporting this weekly
• Identifying risks that could impact the timeline, scope, quality, or budget of projects you are assigned to; helping to determine the resolution; and communicating the solutions to the Team Lead and customer
• Defining, composing and presenting change orders that arise on your projects (We scope well so this is pretty unusual!)
• Reviewing (and occasionally compiling) key documentation for quality and accuracy such as User Stories, Business Process, Process Flow Analysis, Requirements Definitions, Configuration Workbooks, Data Models, Detailed Functional Designs, ERDs, Executive Summaries & Project Postmortems
• Participating in occasional pre-sales engagements with the Endiem team, clients, and Salesforce to ascertain business requirements then recommending best practice solutions based on client needs
• Assisting customers in reviewing, analyzing, and evaluating business systems, models and requirements against their unique needs
• Participating in internal and client meetings and workshops driving towards customer satisfaction and success
• Mentor and support the professional development of junior members of the Endiem team and other staff as we build our world-class delivery team
• Identify, scope, and in coordination with Sales, close additional projects with clients with whom you are working
• Identify opportunities to improve Endiem’s delivery process and help to incorporate those changes into well-defined, repeatable business processes

Requirements:

• highly inquisitive
• independent
• technology-literate
• 8+ years of technical Project Management experience in B2B
• At least one of the following - PMP, PSM, PSPO, and/or ITIL
• Deep knowledge and proven experience in running technical software implementations and projects
• Proven experience in managing and wrangling highly technical teams over multiple concurrent projects
• The ability to think critically and analytically while working in a fast-paced environment
• Great listening skills
• strong business writing skills
• A passion for delivering excellent work
• Possess a thoughtful leadership mindset to operate tactfully and effectively
• Graduate caliber in any discipline
• Salesforce platform preferred
• ideally a 4-year college degree in IS or Management, Business Administration, or Project Management is preferred