TI Sales Account Manager

InTest EMS designs and manufactures engineered solutions for semiconductor test and other electronic and industrial applications. The TI Sales Account Manager leads and grows the global Texas Instruments relationship, overseeing account strategy, customer engagement, sales operations, forecasting, and cross-functional execution.

Responsibilities:

• Lead RFQ responses, quotation development, order booking, and order processing activities in partnership with Sales Administration
• Manage customer purchase orders and coordinate fulfillment requirements
• Build and maintain executive-level relationships across Texas Instruments
• Partner closely with customer engineering, operations, and product teams to support ongoing business initiatives
• Establish and maintain strong working relationships across all Texas Instruments locations globally
• Develop strategic roadmaps for testers, platforms, probers, handlers, and related semiconductor test equipment
• Act as the primary liaison between Texas Instruments and InTest Engineering, Operations, Quality, and other internal departments
• Maintain exceptional customer satisfaction through responsive communication and effective issue resolution
• Coordinate production schedules and logistics between Texas Instruments and InTest Operations teams
• Own account sales forecasts, booking projections, key performance metrics, and business growth objectives
• Track account performance and establish measurable sales targets
• Drive resolution of customer issues, escalations, and conflict management activities
• Lead continuous improvement initiatives and oversee customer-facing corrective action reporting, including 8D reports
• Identify and pursue new business opportunities within Texas Instruments
• Collaborate with Marketing, Product Development, and Engineering teams to develop solutions that meet evolving customer needs
• Prepare customer reports, business reviews, forecasts, and presentation materials
• Support and coordinate domestic and international sales representatives engaged in Texas Instruments business activities
• Develop proficiency and maintain effective use of business systems including Microsoft Dynamics, ADEPT, and M2K
• Perform additional duties as assigned

Requirements:

• Bachelor's degree in engineering, Business Administration, Management, or a related field required
• Minimum of 10 years of leadership and account management experience with a demonstrated record of success
• Strong understanding of semiconductor test industry concepts, practices, and procedures
• Ability to interpret customer technical requirements and understand complex purchasing and decision-making processes
• Demonstrated success managing strategic customer relationships and large-scale accounts
• Strong business acumen with experience evaluating opportunities and executing growth strategies
• Excellent organizational, prioritization, and project management skills
• Self-motivated with the ability to work independently and collaboratively across global teams
• Exceptional written and verbal communication skills with the ability to engage audiences at all levels of an organization
• Strong attention to detail and commitment to customer satisfaction
• Advanced proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
• Knowledge of market trends, competitive landscapes, and emerging business opportunities
• Experience supporting electromechanical products, semiconductor test systems, or related technologies strongly preferred
• Experience with CRM systems, ERP platforms, and sales management tools preferred