This role will partner with VDOT business divisions and IT leadership to ensure successful delivery of IT products and services. The candidate will serve as a strategic business partner, manage escalations, coordinate projects and service requests, develop multi-year business capability roadmaps, and identify opportunities for new services and technology improvements.

Key Responsibilities:

Meet and communicate directly with agency leadership, including Executive-level stakeholders.
Work closely with IT leadership to ensure continuous delivery of IT products and services.
Partner with VDOT Districts as a key resource for IT management, escalations, and coordination.
Work with business teams and Enterprise Architecture to identify product lines.
Develop and maintain multi-year business capability roadmaps.
Build and maintain strong relationships with assigned business partners.
Coordinate with project managers, service managers, and operations managers.
Prioritize requests and manage escalations for assigned divisions.
Identify opportunities for new services, service improvements, and technical innovation.
Manage business partner expectations regarding IT engagement and service/product delivery.
Manage escalations related to technology procurements, projects, and service requests.
Identify, champion, and communicate customer needs.
Collaborate with ITD production operations teams and technology leadership.
Support compliance with VDOT and VITA policies, standards, and guidelines.

Required / Desired Skills:

Bachelor's degree or 6+ years of related experience.
5+ years Information Technology experience, including:

SDLC
Agile Methodology
Technology Procurements

10+ years strong communication and presentation skills with leadership at all levels.
Strong ability to build rapport and credibility as a strategic partner.
Ability to influence stakeholders without relying on positional authority.
10+ years conflict negotiation and resolution experience.
Experience handling difficult customers/stakeholders.
Ability to share ownership and drive results as a team.
Strong strategic thinking and ability to connect strategy to execution.
10+ years Product Line planning, development, and management experience.
Understanding of VDOT organization structure, including Districts and Central Office.

Ideal Candidate:

The ideal candidate will be a strategic IT business partner / relationship manager who can work directly with senior leadership, understand business needs, coordinate across IT teams, manage escalations, prioritize competing requests, and translate business strategy into technology roadmaps.

Important Requirements:

Local candidates only due to onsite requirements.
Must work onsite 2 days per week and remotely 3 days.
First interview is via Teams.
Second interview is onsite – no exceptions.
Candidate must be able to attend the onsite interview.
Contract is expected to extend beyond the initial end date.

IT Business Partner / Strategic IT Specialist

Key skills

About this role