Job Title: Digital Communication Specialist

Location: Onsite-Jackson, MS 39202

Duration: 12 Months

Required Skills/Experience

Effective communication, organizational, and time management skills.
7+ years Strong writing, editing, and visual communication skills; adaptive style for different platforms and audiences.
7+ years Proficiency in process optimization and internal documentation.
7 years Ability to work independently as well as collaboratively within a team.
7 years Professional experience in graphic design, digital media, or communications.
Tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, SAP Business Network. 5-7 years

Responsibilities:

Project Management and Collaboration

Assist in the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects.
Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.

Digital Communications and Design:

Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.

Technical Writing:

Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation.

Information Governance and File Management:

Create and maintain agency document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements and system functionality evolve.

CCWIS and Federal Compliance Support:

(APDs) and updates, and the Operational APDs (OAPDs), supporting narratives, and related documentation required to obtain and maintain federal approval and funding for the CCWIS system. Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children’s Bureau, or other oversight bodies.
Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.

Preferred/Not Required .

Experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years
Knowledge of User Experience (UX) design. 5-7 years
Experience with accessibility standards (WCAG). 5-7 years
Experience with communications related to child welfare

Digital Communication Specialist

Key skills