Customer Success Manager

Trackunit is hiring a Customer Success Manager to own the post-sales lifecycle for Midmarket and strategic OEM customers in the IoT and telematics space. The role focuses on customer value and platform adoption, renewal readiness and growth, cross-functional advocacy, and maintaining success plans and customer insights in CRM systems.

Responsibilities:

• Strategic Portfolio Ownership: Own the full post-sales lifecycle portfolio of Midmarket and/or strategic OEM customers in the IoT and telematics space
• Value & Adoption Leadership: Translate OEM challenges into Trackunit-enabled solutions that create differentiation, efficiency, and customer value into clear success plans and drive platform adoption through hands-on guidance and best practices
• Renewal & Growth: Ensure renewal readiness by documenting value delivery; partner with Commercial teams to identify and qualify expansion opportunities
• Cross-Functional Advocacy: Partner with commercial Product, Support, and Technical Account Management (TAM) teams to identify and nurture upsell and cross-sell opportunities across OEM programs and dealer ecosystems to resolve blockers and ensure the customer's voice informs our roadmap
• Operational Excellence: Maintain accurate success plans and data-driven AI insights in our CRM and related systems to track health and inform strategic decisions

Requirements:

• 3-5+ years of Customer Success, Engagement, or Account Management experience in B2B SaaS, IoT, or telematics
• Proven ability to deliver measurable outcomes with Midmarket and Enterprise-level customers
• High-level technical fluency—you don't need to code, but you understand IoT platforms, device connectivity, and data analytics
• Strategic, data-driven mindset with strong execution skills and follow-through
• Passion for building relationships, solving complex problems, and driving OEM business transformation
• Highly organized, self-starter who thrives in a fast-paced, global environment
• Flexible, agile mindset to adapt to changing priorities and evolving OEM needs
• Strong project management skills with the ability to manage multiple strategic initiatives simultaneously
• Experience with CRM tools and customer management platforms
• Familiarity with IoT hardware/software integrations, data analytics, and API-driven solutions
• Proven track record of managing complex enterprise customers and engaging with executive-level stakeholders
• Ability to translate technical or product concepts into measurable business value for customers
• Strong problem-solving skills with a bias toward action and follow-through in fast-paced environments
• Able to translate data intelligence into meaningful and actionable insights
• Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience)
• Preference to industry knowledge of construction equipment, manufacturing, and fleet management—including equipment utilization, uptime, OEM partnerships, and lifecycle cost of ownership